Associate Implementation Consultant - Destiny One (Remote or Local)

Toronto, ON, Canada
Full Time
Professional Services
Mid Level

Job Overview:


We are looking for an Associate Implementation Consultant who will support our consultants as they guide and assist clients with the planning, design, build & implementation of Destiny One software.
We work with leading colleges and universities across North America and use top-notch content as a means of connecting with the community and providing knowledge to help propel the industry forward. The candidate we are looking for shares our passion for innovative, efficient business solutions as well as our passion for the higher education industry. Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!


How you'll make an impact:

  • Play an active role in all phases of our clients’ implementations of the Destiny One software including project initiation, requirements gathering, implementation, training, user acceptance testing and go live planning.
  • Provide project support to the consultant team and across a portfolio of projects. Act as the primary contact for the client, answering any product or implementation questions.
  • Potentially lead small implementation projects (‘Quick Start’) once sufficient product and implementation process knowledge has been acquired. · Triage issues and provide first level support, identifying issues where support may be required by a senior consultant.
  • Independently prepare and lead project status calls with the client. Track their progress through the implementation process, identifying key activities over the next 2-3 weeks. Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, presenting during steering committee meetings, and timely reporting on key project metrics.
  • Proactively identify risks, issues, and mitigation strategies on projects within your portfolio.
  • Provide support to senior consultants during all project phases and in particular project initiation, onsite client workshops, project management, risk management, change management, delivery, training and user acceptance testing.
  • Responsible for requirements gathering, analysis, design and documentation for customer change requests.
  • Play a key role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.

What you need to succeed:

  • 3-5 years’ experience of working as a Project Manager or Project Coordinator on software implementation projects
  • Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet
  • Experience developing and maintaining strong client and stakeholder relationships
  • Ability to quickly grasp, articulate and document complicated business and technical issues
  • Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
  • Demonstrated aptitude in business analysis and project management.
  • Strong interest in and passion for delivering world class solutions for clients
  • Excellent communication skills, both verbal & written
  • Excellent teamwork skills
  • University or College Degree (Computer Science or Business preferred but not critical)
  • Good knowledge of Microsoft Office
  • Ability to travel up to 15% of the time to client sites within North America. Canadian residents with Permanent Resident Status require B-1 Temporary Business Visitor VISA for business travel to the United States.

Desired, but not required:

  • Experience working with external clients
  • BA or PMP certification an asset
  • Certified Scrum Master, Agile Certified Practitioner, or Certified Scrum Product Owner certifications
  • Education industry application experience
  • Knowledge of Visio, Jira, Confluence

What you’ll gain:

  • Competitive compensation and benefits
  • Rewards and recognition programs
  • Learning and development opportunities
  • Convenient office location
  • Flexible Vacation Policy
  • You will make a difference everyday for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.


Company Overview:

 

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

Modern Campus is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs. 

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